24×7 Support Virtual Assistants
Online business has increased the necessity of being available for customers 24×7. Brick and mortar businesses have specific operational hours. However online stores have customers throughout the day and night. Furthermore, to serve the customers better a live support assistant is a must. With the help of live assistants every business today can increase its sales and credibility.
Round the clock staff is required for many companies and not just online stores. Every business that has visitors needs to have someone available online for their assistance. IndianVA has been providing assistants for many companies since last 10 years.
IndianVA has provided live support services for the following: –
- 24/7 monitoring service: a very exciting project we did for Mexia. Monitoring the airports and providing the data every 5 minutes was the part of this job. We have worked nearly 1 year on this project.
- Bid monitoring: We have worked for a company in the USA where our job was only to monitor few websites for a bid listing.
- Poll Survey: this is one of the unique projects we have undertaken for a big poll survey done by a company in Switzerland. Our team was available throughout the poll survey which was conducted across 13 countries.
- Voting Project: this is one of the projects IndianVA has undertaken where our team was involved in monitoring of voting done for categories in internet marketing for companies in the USA and Canada.
- Technical Helpdesk: our team was responsible for handling technical help desk for a hosting company based in Greece.
- Live Chat Assistant: we had 3 people working 3 shifts and 1 extra resource as backup for herbal health products store in the USA.
Uninterrupted Customer Service:
- Uninterrupted Customer Service: A 24×7 support team ensures that your customers have access to assistance at any time, including weekends and holidays. This round-the-clock availability builds trust, improves customer loyalty, and enhances your brand reputation.
- Faster Response Times: With a dedicated support team working 24×7, you can respond to customer inquiries and issues in a timely manner. Prompt responses result in faster resolutions, minimizing customer frustrations and increasing satisfaction levels.
- Increased Customer Retention: By offering 24×7 support, you demonstrate your commitment to customer satisfaction. This commitment, in turn, leads to higher customer retention rates, as customers feel valued and supported throughout their journey.
- Global Reach: If your business caters to a global audience, having a 24×7 support team ensures that customers from different time zones receive the assistance they need, without delays or waiting periods.
- Scalability and Flexibility: As your business grows, a 24×7 support team can easily scale to meet increasing customer demands. Whether you experience seasonal spikes or unexpected surges in customer inquiries, a dedicated team can adapt to the fluctuating workload.
- Multichannel Support: A 24×7 support team can provide assistance across multiple communication channels, including phone, email, live chat, and social media. This allows customers to choose the channel they are most comfortable with, enhancing their overall experience.
- Cost Efficiency: Outsourcing your 24×7 support team can be cost-effective compared to establishing an in-house team. You save on overhead costs, such as infrastructure, equipment, and employee benefits, while still receiving high-quality support services.
Hiring a dedicated 24×7 support team is a strategic move to boost your business operations and enhance customer satisfaction. With uninterrupted customer service, faster response times, increased retention rates, global reach, scalability, multichannel support, and cost efficiency, a 24×7 support team ensures that your customers receive the assistance they need at any time. IndianVA.com connects you with skilled professionals who excel in providing round-the-clock support services, allowing you to focus on core business activities while ensuring exceptional customer experiences. Empower your business with a dedicated 24×7 support team from IndianVA.com and elevate your customer service to new heights. Contact us today to learn more about how our virtual assistants can enhance your customer support capabilities.
Your requirements may be different. In such cases a little training to our team members would help them to immediately take up the job. IndianVA has multi-skilled assistants to help our clients in 24×7 support.
Why should you choose IndianVA for 24×7 support ?
IndianVA has over 14 years of experience serving international clients. The team has experience working in 24×7 support both customer support and technical support.
- Experienced team to provide 24×7 support.
- English speaking team.
- Understands the business and need for the support.
- Helps customers in every possible area.
- Helps in increasing the sales.
- Team lead monitors the team and reports to the client on daily basis.
- The team will be available any time in Skype, Whatsapp & Phone.
- Needs very little training to start working on the job.